Terms and Conditions

TERMS OF USE:

Welcome to our website. By continuing to browse and use this website, you are agreeing to comply with the following terms and conditions of use, this together with our privacy policy governs your relationship with Paper Haven and our website.

TRADING INFORMATION:

We are an Australian based online business, trading in Helensurgh NSW.
ABN: 88 063 587 461

WEBSITE USE: 

* The content of the pages of this website is for your general information and use only and is subject to change without notice.

* It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

* SPECIAL ORDERS are not returnable or refundable.

* Reproduction of this website material including images, graphics and information, is prohibited other than in accordance with the copyright notice.

PAYMENT METHODS:

Payments may be made by Credit Card, Direct Deposit, Paypal and Cash/card at Pick up.

We accept Credit Card payments with Visa and MasterCard. 

Direct Deposit* Account details are provided upon confirmation at the check out. The details will also be listed on your order confirmation, which is e-mailed at the time of placing your order.                                                                                            

*Goods will be dispatched once funds have cleared and deposited to our account.

PRIVACY POLICY:

You can be assured that your online orders are processed with
the extra security of a Global Transaction server as well as 128 bit SSL Security.

PAPER HAVEN is committed to the privacy of our customers' information, we guarantee not to pass on information to any 3rd party for their financial gain or benefit. Any information provided by our customers is used solely for the purpose of processing orders and marketing updates.

FREIGHT COSTS AND DISPATCH INFORMATION:

Please note: Due to packaging costs, our minimum order is $10.00. Thank you for your understanding.

We have a fixed postage price of $7.95 within Australia

Orders are packed with care and usually sent within 1-2 working days. Please allow normal Australia Post delivery times to receive your order. We strive to have the delivery to you within 5 working days.

We aim to have full stock of our items, but if in busier periods an item is temporarily unavailable we shall inform you when processing your order. The customer will be notified of any back order items to be delivered within 2 weeks.

We will inform you and seek further customer instructions, should there be a longer delay.

Please remember that we cannot be held responsible for lost or damaged packages in transit by Australia Post. We are happy to quote you for Express Post, or insured parcels for your own peace of mind.

REFUND POLICY:

If you are not completely satisfied with your purchase, please contact us by e mail, phone or fax within 5 working days of receiving your order to arrange an exchange/refund. However, all items returned must be in original condition and packaging, return freight is at the cost of the customer except in the case of a faulty item.

Please note that descriptions and images of each product are provided for your convenience. Colours may vary slightly however, due to the scanning process and different computer resolutions.
If you have any queries about a particular product, please don't hesitate to contact us prior to placing your order.

The prices quoted are in $AUD and inclusive of GST.

  

Thank you for shopping with us!

Paper Haven